This public offer is an official proposal by Individual Entrepreneur Sergey Nikolaevich Nikitin (hereinafter referred to as the "Seller") to any legally capable individual to enter into a retail sale contract for goods under the terms set forth below (hereinafter referred to as the "Contract").
Acceptance of the offer signifies its full and unconditional acceptance. Upon acceptance, the Contract is deemed concluded. If the user disagrees with the proposed terms of the Contract, they must not accept the offer.
Definition of Terms
Acceptance – submission of an Order or Pre-Order to the Seller.
Order – a Buyer’s request to purchase and deliver Goods, placed using the methods provided by the Seller.
Website – the Seller’s resource at https://veroarte.ru/, which contains a catalog of Goods and allows placing Orders and Pre-Orders.
Buyer – a User who has placed an Order or Pre-Order.
Goods – products offered for sale on the Website.
Transport Companies – third parties providing delivery services for the Goods to the Buyer.
1. Subject of the Contract
1.1. The Seller undertakes to transfer ownership of the ordered Goods to the Buyer, and the Buyer undertakes to accept and pay for them.
1.2. The Seller undertakes to transfer ownership of the Goods under a Pre-Order to the Buyer or refund the funds paid for the Pre-Order.
2. Pre-Order Process
2.1. The Website specifies the estimated availability date and price of the Goods. A Pre-Order can be placed for such Goods.
2.2. The Seller does not guarantee the availability of Goods for which a Pre-Order option is offered on the Website.
2.3. A Pre-Order may include multiple Goods if their estimated availability dates, as indicated on the Website, coincide.
2.4. Pre-Orders and Orders for Goods are submitted separately.
2.5. The Buyer may cancel a Pre-Order at any time before the Goods become available.
2.6. If the Goods under a Pre-Order do not become available, the Seller will notify the Buyer using the contact details provided on the Website and refund the funds upon submission of a refund request in accordance with the Contract’s terms.
2.7. If the Goods under a Pre-Order become available, the Seller notifies the Buyer of their availability and possible delivery terms.
2.8. Unless directly contradictory to this section, the Contract’s provisions regarding Orders apply to Pre-Orders.
3. Order Placement Process
Methods of Placing an Order
3.1. The Buyer may place an Order using one of the following methods:
3.1.1. Add Goods to the “Cart” and provide delivery details using the Website’s functionality;
3.1.2. Call the Seller’s phone numbers listed on the Website during the specified operating hours and provide the necessary information to the Seller’s representative to place the Order;
3.2. To place an Order, the Buyer must provide their email address for order confirmation and delivery information, as well as their surname, name, patronymic, mobile phone number, and delivery address.
3.3. When placing an Order on the Website, the Buyer will be prompted to enter their phone number. After entering the phone number, an SMS with a code will be sent. The Buyer must enter this code to complete the Order.
3.4. The Buyer must select a delivery method from those offered by the Seller. The delivery method cannot be unilaterally changed by the Buyer after submitting the Order.
3.5. The Website offers a notification service for Goods availability. To use this, the Buyer must click the “Notify when available” button. This action does not constitute a Pre-Order, and the Seller does not guarantee the availability of the Goods.
Submission of an Order
3.6. An Order is deemed submitted:
3.6.1. Immediately after the Buyer clicks the “Place Order” button on the Website.
3.6.2. If the Order is placed verbally during a phone call with the Seller’s representative, the Order is deemed submitted after the Buyer provides all necessary information for the Order.
3.7. The Contract is deemed concluded upon receipt of the Order from the Buyer.
3.8. Confirmation of Order receipt is an email automatically sent by the Seller to the Buyer’s email address after the Order is submitted. This email does not constitute the Seller’s approval of the Order as described in clause 4.5 of the offer.
Clarification of Goods Properties
3.9. All information provided on the Website, including details about the Goods, their technical specifications, availability, and cost, is for reference only and may not fully convey complete information about the Goods’ properties, including color and shape.
3.10. The User may contact the Seller before placing an Order to clarify detailed characteristics of the Goods using the phone numbers listed on the Website.
3.11. By clicking the Order placement button or providing Goods information over the phone, the Buyer confirms that they are familiar with the main consumer properties of the Goods, the Seller’s address (location), the place of manufacture of the Goods, the Seller’s full trade name, the price and terms of purchase, delivery, service life, expiration date, warranty period, payment procedure, and the duration of the offer to conclude the Contract.
4. Order Processing
Order Confirmation
4.1. The Seller processes Orders on business days from 10:00 to 17:00. If an Order is received after 17:00 or on a non-business day, it will be processed on the next business day.
4.2. The Seller’s obligation to deliver Goods to the Buyer arises after the Seller confirms the Order.
4.3. If necessary, the Seller may request additional information from the Buyer during Order confirmation.
4.4. If one or more Goods in the Order are unavailable, the Seller contacts the Buyer via messengers (Telegram, WhatsApp, Viber) or mobile phone. If the Buyer does not respond within 24 hours of the Order submission, the Order is deemed agreed upon with the exclusion of the unavailable Goods. Any overpaid amount is refunded to the Buyer.
4.5. After agreeing on all terms of sale and delivery, the Seller sends the Buyer the terms of the approved Order and its assigned number via email. The Buyer may only disclose the Order number to the Seller’s representatives and Transport Company representatives upon receipt of the Goods.
4.6. After the Goods are handed over for delivery, including to a Transport Company, the relevant service provides status updates on the Goods.
Order Modification
4.7. During Order confirmation, the Seller may modify the Order if discrepancies are found between the Order terms and the terms of sale, specifically:
4.7.1. If the Website incorrectly displayed information, price, quantity, or assortment of the Goods;
4.7.2. If the Seller’s inspection reveals a significant defect in the Goods (e.g., the Goods do not meet safety requirements or are unfit for use).
4.8. If the Seller identifies discrepancies between the Order terms and the terms of sale, the Seller notifies the Buyer of the inability to fulfill the Order or part thereof. In such cases, the Buyer may:
4.8.1. Cancel the Order;
4.8.2. Agree to partial fulfillment;
4.8.3. Replace the Goods.
4.9. If the Buyer paid for the Goods on the Website before Order confirmation, the Seller may refund the funds if the price or information about the Goods requires modification after confirmation.
4.10. If the Buyer paid for the Goods and then canceled the Order, the Seller refunds the full amount for the Goods. Delivery costs are refunded if the Order has not yet been dispatched from the Seller’s warehouse at the time of cancellation.
5. Cost of Goods and Delivery
5.1. Prices on the Website are indicated in Russian Federation currency (Russian rubles) per unit of Goods.
5.2. The price of Goods and delivery may be unilaterally changed by the Seller before Order confirmation.
5.3. The total Order cost consists of the combined cost of all selected Goods and delivery.
5.4. Delivery costs are not included in the Goods’ price and are paid separately by the Buyer.
5.5. The Seller calculates delivery costs individually for each Order based on the tariffs listed on the Website and/or the Transport Company’s tariffs, considering the weight, cost of the Goods, region, and delivery method.
6. Payment Procedure
6.1. The Buyer may pay for the Goods and their delivery:
6.1.1. By bank card or via the Fast Payment System (SBP) online within 12 hours after Order confirmation;
6.1.2. In cash or by bank card to the courier upon receipt of the Goods.
6.2. The availability of payment methods for the Buyer depends on the delivery method and Order composition and is specified during Order placement. The Seller may change the available payment methods before approving the Order (clause 4.5 of the offer).
6.3. Payment by bank card to the courier upon delivery is only possible if this payment method was selected during Order placement.
6.4. Goods paid for non-cash in advance are handed over for delivery only after the payment is credited to the Seller’s bank account. If payment is not received within the period specified by the Seller, the Order is canceled, the Goods’ price may increase, and discounts may be revoked.
6.5. Delivery on prepayment terms is carried out only after the funds are credited to the Seller’s bank account.
6.6. For non-cash payments, the Buyer’s payment obligation is deemed fulfilled upon crediting the funds to the Seller’s bank account.
6.7. The Buyer may delegate the payment obligation to a third party. The Buyer confirms that a third-party payment containing the account or Order details is made on their behalf. The Seller accepts payments from third parties for the Order. The Buyer must use their personal payment methods, as refunds are made to the same details from which the payment was received, unless otherwise agreed by the Parties. The Seller is not responsible for incorrect fund transfers due to erroneous Buyer details provided on the Website.
6.8. The Buyer agrees to receive a receipt sent to the email address and/or phone number provided during Order placement after payment for the Goods.
7. Discounts and Promo Codes
7.1. The Seller may offer discounts on Goods and provide promotional discount codes as part of marketing campaigns, by sending emails to the Buyer, or through other remote communication methods at its discretion.
7.2. Promo codes can only be applied when making a purchase on the Website, after logging into the Buyer’s personal account, provided the mobile phone number specified during account registration is verified (via SMS identification). Other conditions and validity periods for promo codes are included in the accompanying letter and may be specified in the rules of the relevant marketing campaign on the Seller’s Website. The Seller may unilaterally change the conditions for providing discounts via promo codes. The discount amount for promo codes includes VAT.
7.3. Promo codes may not apply to certain Goods on the Website. Details of Goods excluded from promo code discounts are provided in the accompanying letter or relevant marketing campaign rules.
7.4. To use a promo code, the Buyer must enter its unique number in the designated field on the Seller’s Website during Order placement in the “Cart” section and ensure the Order cost is calculated with the promo code discount. If the Buyer does not enter the promo code or the promo code is not applied by the Website’s calculation system before submitting the Order to the Seller, including due to a technical glitch, the Order cost must be paid in full (without the promo code discount). Promo codes cannot be applied after the Order is submitted to the Seller.
7.5. When using a promo code for a specific amount, the final Order cost is reduced by that amount. The discount is applied to the Order cost in full and at once. If the Order cost exceeds the promo code’s nominal value (discount amount), the difference is paid by the Buyer as per section 6 of this offer. If the promo code’s nominal value equals or exceeds the cost of the Goods purchased with the promo code, each such item’s cost is 1 ruble. If the Order cost is less than the promo code’s nominal value, the remaining difference is not paid to the Buyer in monetary terms, and the unused portion of the promo code’s nominal value is canceled and cannot be restored.
7.6. A promo code can be restored only if the Buyer fully cancels the Order due to size mismatch, sale of defective Goods, or Seller’s operational errors (e.g., Order loss or incorrect Order assembly leading to rejection of the Goods). Promo code restoration is possible only during the validity period of the discount. The discount amount cannot be refunded to the Buyer in monetary terms. One promo code can be used by one Buyer only once per Order unless otherwise specified in its terms.
7.7. In case of promo code loss, no replacement or new promo code is issued, and the promo code remains active until its expiration.
7.8. The Seller may refuse the Buyer purchasing Goods on the Website the right to apply a promo code to partially cover the Order cost in the following cases:
The promo code was not presented by the Buyer during the purchase or was presented late (after submitting the Order to the Seller);
Technical issues prevent promo code operations on the Website until resolved.
8. Order Cancellation by the Seller
8.1. The Seller may cancel an Order in the following cases:
8.1.1. The Seller identifies a discrepancy between the Order and its sale terms, notifies the Buyer, and receives no response within 24 hours of Order receipt;
8.1.2. The Buyer does not pay for the Order within 12 hours of submission, except when payment upon receipt is selected, if offered by the Seller during Order placement;
8.1.3. The Seller cannot contact the Buyer on the delivery day to hand over the Goods via courier or Transport Company;
8.1.4. The Buyer does not collect the Goods within 10 calendar days for self-pickup;
8.1.5. The Buyer refuses to sign the Goods handover document during delivery by courier or Transport Company.
8.2. Order cancellation signifies the Buyer’s withdrawal from the Contract.
8.3. If the Buyer paid for the Goods or delivery before cancellation, the full amount is refunded to the Buyer.
9. Delivery Methods
9.1. Delivery methods and details are specified on the Website at: https://veroarte.ru/delivery/.
9.2. Specific delivery methods available to the Buyer are displayed during Order placement and depend on the Buyer’s location.
9.3. Self-pickup of Goods is possible within 10 calendar days from the notification of the Goods’ readiness for collection.
9.4. The delivery timeline is agreed upon by the Parties during Order confirmation and depends on the Order placement time, delivery address, payment method, and the Transport Company’s internal regulations.
9.5. Delivery is carried out to the address agreed upon with the Buyer during Order placement.
9.6. The person delivering the Order is not a consultant on the use of the Goods. For questions about the Goods, the Buyer may contact the Seller or refer to the contact details provided in the Goods’ documentation.
10. Order Acceptance Procedure
10.1. The procedure for handing over the Goods depends on the delivery and payment method chosen by the Buyer.
10.2. Goods ordered for cash payment are handed over to the person providing the Order number and paying the Goods’ cost.
10.3. Prepaid Goods are handed over to the recipient upon presentation of the Order number.
10.4. The recipient must sign the Goods acceptance document. If there is no proper recipient or they refuse to sign the accompanying documents, the Seller may withhold the Goods.
10.5. Upon receiving the Goods, the recipient must verify:
10.5.1. The delivered Goods match the Order in quantity, assortment, and completeness;
10.5.2. The integrity of the packaging;
10.6. By accepting the Goods, the recipient confirms that the Seller delivered Goods matching the Order, of proper quality, assortment, and completeness.
10.7. In case of discrepancies between the Goods and the Order or defects, including damaged packaging, the recipient and the person delivering the Goods must complete a defect report in two copies. After completing the report, the Buyer must notify the Seller of receiving defective Goods.
10.8. The risk of accidental loss or damage to the Goods transfers to the Buyer upon handover to the recipient.
10.9. The Seller’s obligation to deliver the Goods is deemed fulfilled:
10.9.1. Upon handing over the Goods to the recipient;
10.9.2. Upon transferring the Goods to the carrier for delivery by a Transport Company;
10.9.3. Upon making the Goods available to the recipient for self-pickup. The Goods are deemed available if they are ready for handover at the agreed time and place, and the Buyer has been notified.
11. Return of Goods and Refunds
Return of Quality Goods
11.1. The Buyer may refuse the Goods at any time before receipt.
11.2. If the Buyer refuses part of the Goods delivered by courier or Transport Company, the Buyer must pay for the delivery of the unaccepted Goods as specified on the Website.
11.3. Quality Goods can be returned within 7 calendar days from receipt.
11.4. Quality Goods can only be returned if their presentation and consumer properties are preserved.
11.5. If the Buyer returns quality Goods, the Seller refunds the payment within 10 calendar days from receiving the returned Goods with a properly completed refund request, or, if the request is submitted as per clause 11.26 of the offer, within 10 calendar days following the request submission and receipt of the Goods by the Seller, using one of the following methods:
11.5.1. To the bank account details provided by the Buyer in the “Contact Details” section of their personal account;
11.5.2. If no bank account details are provided in the “Contact Details” section, the refund is made to the card used for payment, provided there are no technical restrictions on the issuing bank’s side;
11.5.3. To the bank details specified by the Buyer in the refund request.
11.6. The following cannot be returned:
11.6.1. Goods that have been used (showing signs of wear or use) and/or with damaged original packaging;
11.6.2. Hosiery, underwear (sewn and knitted), perfumery and cosmetics, textile goods (cotton, linen, silk, wool, and synthetic fabrics, non-woven materials such as ribbons, braids, lace, etc.).
Handling Quality Complaints
11.7. The Seller is committed to promptly and objectively addressing complaints about the quality of Goods.
11.8. In case of defective Goods, depending on the identified defect, the Buyer may demand, at their discretion:
11.8.1. A proportional reduction in the Goods’ price;
11.8.2. Free correction of defects by the Seller within a reasonable timeframe;
11.8.3. Reimbursement of documented expenses for defect correction by the Buyer;
11.8.4. Return of the Goods to the Seller and refund of the paid amount;
11.8.5. Replacement of the Goods with a quality one.
11.9. The Buyer may submit suggestions for improving Goods quality and questions about returning defective Goods via the communication channels listed on the Website, including by email to info@veroarte.ru with the subject line “Goods Quality.”
11.10. The Seller is not responsible for defects in the Goods caused by the Buyer, particularly due to violation of usage rules.
11.11. If the Seller agrees with the Buyer’s complaint, the funds for the Goods will be refunded within 10 calendar days from receiving the Goods and a properly completed refund request.
Return of Defective Goods
11.12. To return defective Goods, the Buyer must complete the refund request form received with the Goods. The form can also be downloaded from the Website.
11.13. Methods for returning defective Goods are specified on the Website at https://veroarte.ru/exchange/.
11.14. The Seller notifies the Buyer of receiving the returned Goods and refund request via email.
11.15. If the Seller agrees with the Buyer’s complaint, the Seller notifies the Buyer within 48 hours of receiving the Goods, except when an expert examination is required to make a decision.
11.16. If the Seller agrees with the Buyer’s complaint, the funds for the Goods will be refunded within 10 calendar days from receiving the Goods and refund request.
Goods Examination
11.17. If necessary, the Seller may conduct an examination to determine the cause of the Goods’ defects.
11.18. The Seller notifies the Buyer of the examination timeline and results.
11.19. The Seller may conduct the examination independently or with an independent expert organization.
11.20. The Seller may demand reimbursement of examination costs if the examination establishes that the defects arose due to circumstances for which the Seller is not responsible.
11.21. If the examination finds that the defects arose due to circumstances for which the Seller is responsible, the Seller refunds the funds for the Goods within 10 calendar days from receiving the examination results.
Refunds
11.22. To receive a refund, the Buyer must complete and submit a refund request to the Seller.
11.23. The Buyer must provide payment details for the refund in the “Contact Details” section of their personal account.
11.24. The refund request form is available on the Website.
11.25. The refund request is deemed submitted to the Seller if it contains accurate Buyer information, specifically:
11.25.1. The Buyer’s surname, name, and patronymic;
11.25.2. The Buyer’s bank card details for the refund: bank account number, BIC of the bank.
11.26. The Buyer may submit a refund request from the email address specified in their personal account on the Seller’s Website, in plain text form, to the Seller’s email address: info@veroarte.ru, including all necessary information as per the refund conditions applicable at the time of submission. In this case, the Buyer’s refund request is deemed signed with a simple electronic signature per Part 2, Article 5 of Federal Law No. 63-FZ “On Electronic Signatures,” provided the surname, name, patronymic, and email address match the details in the Buyer’s personal account. If these conditions are met, the Parties recognize the legal validity of the Buyer’s emails and/or documents (including but not limited to refund requests) sent via email, equivalent to paper documents signed by hand, as only the Buyer has access to the email address specified in their personal account on the Seller’s Website, which serves as their simple electronic signature.
11.27. The Seller refunds the funds to the Buyer’s bank card no later than 10 calendar days from receiving the returned Goods with a properly completed original refund request, or, if the request is submitted as per clause 11.26 of the offer, within 10 calendar days following the request submission and receipt of the Goods by the Seller.
11.28. The Buyer is responsible for providing accurate information in the refund request.
12. Liability
12.1. The Parties are liable for non-performance or improper performance of obligations under the Contract in accordance with Russian Federation legislation.
12.2. The Seller is not liable for:
12.2.1. Improper performance of the Contract due to inaccurate data provided by the Buyer;
12.2.2. Any negative consequences for the Buyer or third parties resulting from improper use of the Goods (violation of usage instructions) or unauthorized repairs;
12.2.3. Any damage incurred by the Buyer due to loss or disclosure of data required for personal account access;
12.2.4. The quality of services (e.g., data transmission services) necessary for Order placement.
12.3. The Parties are exempt from liability for non-performance or improper performance of Contract obligations during force majeure events. Force majeure refers to extraordinary and unavoidable circumstances preventing the Parties from fulfilling their obligations, including natural disasters (earthquakes, floods, etc.), societal events (military actions, states of emergency, major strikes, epidemics, etc.), and prohibitive government measures (transport bans, currency restrictions, international trade sanctions, etc.). During this period, the Parties have no mutual claims, and each Party assumes the risk of force majeure consequences.
12.4. The Seller may engage third parties to perform the Contract, remaining liable to the Buyer for their actions (or inaction) as if they were its own.
12.5. The Buyer is liable for:
12.5.1. The accuracy of the delivery address provided in the Order;
12.5.2. Violation of usage instructions and warranty conditions;
12.5.3. Disclosure of the Order number to third parties.
12.6. The User is liable for violating third-party exclusive rights through posted review text, attached photos, or videos.
13. Communications
13.1. The Seller communicates with the Buyer regarding the Contract using any email address from the Seller’s domain: @veroarte.ru, Seller’s phone numbers, messengers (Telegram, WhatsApp, Viber), social media, and contact numbers of delivery personnel.
13.2. The Seller may record phone calls related to Order processing, Goods, or after-sales service.
13.3. The Seller notifies the Buyer of upcoming call recordings.
13.4. If the Buyer does not consent to recording, they may terminate the call after receiving the notification.
13.5. By continuing the call, the Buyer unconditionally consents to the recording and its subsequent use.
13.6. If the Buyer does not consent to recording, they must not call the numbers listed on the Website. In such cases, the Buyer may choose another communication method (e.g., feedback form or email).
14. Intellectual Property Rights
14.1. The Seller and third parties own the rights to information, design elements, texts, graphics, illustrations, videos, photos, and other objects posted on the Website.
14.2. If a User posts content (text reviews, photos, videos, etc.) on the Website, they grant the Seller a non-exclusive license to use the content free of charge to ensure the Website’s operation, fulfill partnership agreements, and promote goods and services.
14.3. This non-exclusive right is granted for the duration of the content’s placement on the Website and applies worldwide.
14.4. The User agrees that the simple (non-exclusive) license includes the Seller’s right to:
14.4.1. Modify, adapt, or process the content for transmission, display, and distribution online, including alongside other content and/or advertisements;
14.4.2. Transfer the content to partners for sale, distribution, or publication in other sources.
15. Moderation
15.1. The Seller may monitor the Website’s content, including public sections, to ensure compliance of posted Goods reviews with the Contract and Russian Federation legislation.
15.2. The Seller may remove or not post reviews containing:
15.2.1. Profanity or slang;
15.2.2. Threats, defamation, or insults;
15.2.3. Racist statements or those inciting ethnic discord;
15.2.4. Advocacy of hatred and/or discrimination, or critical statements regarding religion, politics, ethnicity, gender, personal qualities, abilities, sexual orientation, or appearance of third parties;
15.2.5. Incitement to violence against any person or animal;
15.2.6. Calls for illegal activities;
15.2.7. Promotion of drug use, alcohol, or smoking;
15.2.8. Malicious software (viruses, worms, trojans, or other computer code, files, or programs);
15.2.9. Links to third-party resources;
15.2.10. Spam, i.e., unsolicited messages or calls for their further distribution;
15.2.11. Advertisements for goods prohibited or restricted under Russian legislation; lists of others’ email addresses; pyramid schemes, multi-level (network) marketing (MLM), offers to “join a club,” become a distributor, sales representative, “manager,” or other employee of a company whose business model relies on transferring funds from lower to higher levels, with compensation solely as a percentage of sales and/or requiring recruitment of other agents, distributors, “managers,” or “club members”; referral links; or internet earning systems and online businesses.
15.3. The Seller does not verify messages for violations of third-party rights to intellectual property or equivalent means of identification or confidential business information.
15.4. Rights holders who identify a User’s message on the Website violating their rights may contact the Seller using the communication methods listed on the Website.
16. Dispute Resolution
16.1. The pre-trial dispute resolution procedure is mandatory.
16.2. The Buyer submits claims to the Seller in writing to the Seller’s correspondence address listed in the details.
16.3. Disputes with Buyers are resolved in court in accordance with Russian Federation legislation.
17. Miscellaneous
17.1. Russian Federation law applies to the relationship between the Buyer and the Seller.
17.2. The Contract is effective from the moment of acceptance until the Parties fulfill their obligations.
17.3. A partially or limitedly capable Buyer, by accepting the offer, guarantees the Seller that they have written consent from their legal representative to conclude the Contract and process personal data. On behalf of an incapacitated Buyer, the Contract is concluded by their guardian.
17.4. The personal data of Users and Buyers are processed in accordance with the Privacy Policy posted on the Website at: https://veroarte.ru/termsofuse.
17.5. The Seller reserves the right to amend this offer posted on the Website. The Buyer is responsible for independently monitoring changes. Amendments take effect upon publication of the new version on the Website.
Seller’s Details:
Individual Entrepreneur Sergey Nikolaevich Nikitin
TIN: 244601236680
OGRNIP: 320246800083711
Email: info@veroarte.ru
